Outsourcing IT - Offshore Development Models
Our Offshore Maintenance service is a set of service aimed at taking over complete responsibility for the ongoing enhancement, maintenance and support of your complex internet-based application.
Our Offshore Maintenance service leverages our world-class practices with the speed required for Internet commerce and will help your organization conduct e-business better by:
• Improving quality
• Leveraging our vast talent pool
• Reducing cost
• TongDan Technology quality and satisfaction guarantee
•Access to vast resource pool with expertise in varied technologies
• One-stop shop for execution of projects on any platform
• Significant cost advantage
• Round-the-clock support available
• Access to TongDan Technology R&D support
Our Offshore Maintenance Services allows you to quickly and seamlessly transition your application management duties to TongDan Technology. With our Ecommerce Maintenance service, maintenance becomes a closely monitored management process. In order to seamlessly transition the responsibility, TongDan Technology uses a methodology called Express Management Methodology. This does the following:
•Emphasize rapid transition of the application to TongDan Technology
• Consist of 3 phases with clear deliverables:
• Knowledge Acquisition
• Simulation
• Transition
TongDan Technology Software executes the Knowledge Acquisition phase to gain the critical in-depth understanding of existing systems before going live with remote, offshore maintenance. During this phase, the TongDan Technology on-site team works at the client’s site, with end-users and people maintaining the application. This ensures that user requirements are base lined before starting the next phase.
Complex applications often require a simulation phase where the TongDan Technology team, while physically at the client site, ensures that the offshore environment and different time zones are replicated correctly before transitioning work offshore.
In the transition phase, a subset of the on-site TongDan Technology team returns offshore and trains the remainder of the TongDan Technology team to execute live maintenance and enhancement requests. It is essential that training be completed satisfactorily before the full cutover of operations commence.
Having completed simulation and training, the full cutover takes place wherein the client’s daily maintenance and support operations are moved to the offshore centers in India. TongDan Technology provides standard 14-hour daily coverage, which, if needed, can be extended to 24 x 7 support, including help desk options.
Depending upon application criticality, one or more TongDan Technology team members are stationed on-site after the full cutover, to interface between the client and TongDan Technology offshore teams for ensuring consistent system uptime.
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